Data Services Analyst
POSITION SUMMARY
We are seeking an energetic, motivated, and team-oriented individual to support enterprise level clients with their web-based data needs.
JOB RESPONSIBILITIES
- Advise/assist clients in formatting sensitive data exported from local databases for upload to web-based mission-critical applications
- Provide Tier 1 troubleshooting for clients with automated data integrations
- Verify/maintain accuracy of complex relationship mappings necessary for controlled-access applications and personalized web communications
- Ensure privacy/security standards are met
- Provide assistance to other team members in troubleshooting and resolving data-related issues
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED
- Bachelor’s degree and strong data background preferred
- High level of proficiency with Excel, including data manipulation and scripting methods
- Knowledge of and experience with database structures
- Knowledge of SQL and related tools (e.g., MS SQL Server Management Studio) is a plus
- Extreme attention to detail and conscientious work habits
- Strong customer service ethic
- Strong organizational skills, with an ability to critically examine processes to make improvements in efficiency and quality of service
- Excellent written and oral communication skills at both technical and end-user levels to provide customer-oriented assistance in a professional manner
- Ability to thrive in a rapidly growing business where change is frequent
- This position is available in our 3 locations: Glastonbury CT, Baltimore, MD and San Francisco, CA.