Training and Support

Finalsite Support

Your website is in good hands, 24/7.

We Treat Our Clients Like Family (Because They Are)

At Finalsite, training and support means providing design, technical, and even moral support when you need it. While we have an entire Support Team dedicated to your success, "support" is something you'll get from everyone you encounter at Finalsite. From your dedicated Client Success Manager to our in-house marketing experts, we are determined to help you make the most of your website...or you know, restore a page when you accidentally delete it.

IN THIS SECTION

Are You Currently a Finalsite Client? Access the Client Portal Now!

Finalsite's client portal offers you a home base for every resource you could ever need or imagine — including how to contact support, view Knowledgebase articles, and more.

Real People. Real-Time Responses.

Finalsite's support team is one of our key differentiators. With more than 25 smart and talented staffers — we're well-equipped to handle your smallest and biggest requests.

With members at our HQ in Glastonbury, CT and throughout the world, we're here for you 24 hours a day, 7 days a week. (If working on the weekend is your thing.) We aim for a response time of one business day or less on all high priority issues, and no more than two to three business days during peak times. Critical issues are responded to twenty-four hours a day, seven days a week with a goal of a fifteen-minute response time.

SUPPORT BY THE NUMBERS

98%

Client Satisfaction Rate

Helpful, timely responses make for very happy clients!

2239+

Knowledge-Base Articles

That list grows every day as our support team adds new training, tricks and best practices for our platform.

83,000

Minutes of Support Talk Time

Which doesn't include the thousands of emails sent each year.

25+

Support Team Members

Working in our offices around the globe, including the U.S.

Training Events

Training events happen throughout the year at Finalsite HQ in Glastonbury, CT and throughout the country.

We know learning new software isn't always easy, and we want to make that process as easy as possible for your website admins. From the day you begin with Finalsite, you'll have access to our entire library of online training — including videos and thousands of articles. However, if in-person learning better suits your learning style, we host one and two-day training events throughout the year to get you up-to-speed.

VIEW UPCOMING EVENTS

On-Site Training

Want a custom-created training experience for your school and website? We'll come to you!

We've partnered with Educational Collaborators to provide schools around the world with the opportunity to receive on-site training from skilled experts.

With experience in strategic planning, technology integration and professional development, Educational Collaborators is highly sought-after as a trusted partner for more than 600 schools around the world.

And with more than 85% of their training consultants also working as educators themselves, schools can be confident that they're collaborating with a team that understands their challenges.

REQUEST A QUOTE

St. Mary's Academy

"As always, the support I receive from Finalsite is timely and helpful. I continue to be amazed by the quality of your help service. Thank you!!"

Kathleen Hogan
Director of Marketing & Communications

De Smet Jesuit High School

"I received a response very quickly and my request was taken care of almost immediately. Thank you. Finalsite knows how to take care of its clients!"

Debbie Higgins
Director of Communications

St. Joseph High School

"Went above and beyond what was expected. AMAZING!"

Maria Martinez
Communications Manager

Parish Episcopal School

"This is a great example of why we re-signed with Finalsite. Customer service at its finest."

Courtney Joyner
Webmaster

The Branch School

"So grateful for all the customer support offered at Finalsite! You all have been great!"

Lindsey Doebener
Development Coordinator

Meet The Support Team!

Lou Blasi

Biography:

I live with three crazy pups, four cats, and a wonderful wife. I love all animals big and small. I’m into mountain biking, snowboarding, and basketball-Go Celtics! I’ve been known to dabble with music and art as well.

James Brettschneider

Biography:
Baltimore native. Astronomy and sci-fi fan. Co-founder of a small design studio. I've worked in a variety of web fields, including design, development, and UX.

Jon Brooks

Biography:

Web designer. Rock and metal fan. Enjoy watching boxing, ice hockey and real football (soccer). Love cats.

Kosha Burnett

Biography:
They call me “the Hybrid.” I like it. I love my son. He plays football. I love to bake. I hate to write bios. I’m a web geek of sorts.

Blake Eddins

Biography:
Finalsite since 2009. Into family, problem solving, competition, piano, guitar, baseball, football, running, golf, tennis, outdoor

Mike Elliott

Biography:
Voracious reader, occasional coder, trivia encyclopedia. I learned to touch type waiting for the 56k modem to connect, and it's been all downhill from there.

Kara Franco

Biography:

I love cats, board games and jazz. When I have free time, I enjoy cooking, gardening, reading and hiking.

Josh Fulton

Biography:
Enjoys the outdoors/being active/golf/guitar/technology. Friends and family are my priority. I'm hard-working and love learning new things.

Lauren Hammerbacher

Biography:

Baltimore-based, mother of one son and one goldendoodle, weekend Ravens fan, hiker, book nerd

Amanda Hoople

Biography:

Lover of all animals and mom to two poodle mixes, Jordi and Phoebe. Love the fall, dark colors, and good food.

Vina Kapasiawala

Biography:

Vina is Finalsite UK’s expert product trainer and works with clients across the globe to help them get the most from their CMS. With 15 years of technical training experience Vina loves learning and is passionate and enthusiastic about helping people.

Alex Kosloffsky

Biography:
Big sports fan, Giants, Uconn, Knicks, Yankees. Love music and go to many concerts. Bonfires, the beach, playing basketball, ping-pong, billiards

Matt LaCroix

Biography:
Husband and new father to one sweet little girl. Outdoor enthusiast and geocacher. Likes hiking, kayaking, camping, playing guitar and coffee.

Lauren Lentini

Biography:

Professional puzzle solver, amateur costume designer. Usually geeking out about something, from Pinterest to pibbles.

Alex Lo

Biography:

Father of 2, Listener of powerful JRE, Jocko podcast, and MMA fan.

Greg MacDonald

Biography:

Former school administrator & teacher. CT native, husband and dad, Boston sports fan, golfer, photography hobbyist and Jeopardy enthusiast.

Chris Mazurski

Biography:

A lifelong CT native and a big fan of sea fishing, swimming, coffee, and video games. Definitely a cat person by far, but I'd love to bring a Corgi into the mix one day.

John Mendes

Biography:
Former personal trainer. Engaged to my beautiful fiancé. Fan of all things Marvel, pro wrestling, fitness, the outdoors, and hard cider.

Hilary Mezzi

Biography:

Likes tea, the beach, and board games. Loves sitcoms, Martha Stewart, and anything with stripes. Obsessed with her pets.

Chris Norman

Biography:
Snowboarder, cyclist, golfer, and homebrewer. Fanatic for live music, especially that of the jam band genre. Enjoys stepping into nature with the dog.

Justin Ober

Biography:

Justin Ober writes Support documentation, produces help videos, trains clients, records podcasts, and pitches in on communications related projects all across Finalsite. He will talk to you about books, games, tech, food, movies and much more, at great length, sometimes whether you want to or not. Justin lives in the Berkshires, which he considers cheating.

Nick O'Connell

Biography:

Im 28, from Crowthorne in Berkshire, UK. I got married just over a year ago, and have spent most of the last year traveling the world. Outside of work I enjoy American Football, Marvel movies and building stuff out of LEGO.

Geeta Rajaraman

Biography:

Luxembourg Resident, Digital Communications Buff, Avid Environmentalist, Travel and Culture enthusiast, Movie Buff, Friend, Partner, and above all Human.

Omar Richardson

Biography:
Avid golfer, cyclist and huge NBA fan - Let's Go Celtics. Technology enthusiast and former real estate guru.

Jesse Rogers

Biography:

Tech nerd, gamer, and nature lover. Terrible when it comes to watching movies or TV shows, but I'm getting better. Also enjoys exercising, soccer, reading, and becoming a better cook!

Jacob John Sauerhoefer

Tyler Sivavec

Biography:

Likes: nature, outdoors, rainy days, gaming, sports

Loves: listening to music, swimming, family and friends, eating (but not cooking)

Keegan Soncha

Biography:

Former chemistry teacher. Obsessed with new tech gadgets, wine in a can, and statistics. "Down" time includes video games and hiking. Loves the color pink.

Logan Wagner

Biography:

A proud father and 6 year Navy veteran, Logan spends his free time creating worlds either on the page or in Minecraft.

Request On-Site Training Info

If you and your team want a dedicated support specialist to come to you, submit a request and we'll be in touch shortly!

Client Portal Access

Are you a current client who needs access to all of your support resources? Login now!