Product Support Specialist

Position Summary

Our Support team is seeking an energetic, motivated, and team-oriented individual to provide premium support, training, and consulting services. We are looking for a team member who is committed to excellence and passionate about helping clients. The ideal candidate will have a broad range of web technology and communication skills, but be able to become an expert in key areas. This is a customer facing role, so strong written and verbal communication as well as a desire to help is essential.

This is an entry-level, contract position with the potential to evolve into permanent, full-time employment.


  • Supporting our awesome clients via ticketing system, phone, and social media in a timely manner
  • Providing support, training, and implementation assistance for our Content Management System, Learning Management System, and other products
  • Troubleshooting, investigating, and creating detailed bug reports and product enhancement requests
  • Staying up-to-date on new product features and improvements
  • Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service


Finalsite is the industry leading provider of web solutions for the education market. We offer:

A collaborative team environment working closely with skilled designers, web developers, database engineers, software engineers, and web communications experts
Career development opportunities with exposure to world-class co-workers, web technologies, and business contacts.


Experience/knowledge of basic internet concepts and technology such as use of web-authoring/CMS software, browsers, digital media, web design/graphics, social networking/media, email processes, HTML, CSS, Javascript, DNS, SEO, Google Analytics, etc.

Experience with troubleshooting in a technology setting

Previous customer support experience is a major plus

Strong web technology background

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