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2 Quick School Website Updates Proven to Increase Conversions
Mia Major

If your school's enrollment is down, you're not alone. Independent, Catholic, and public schools alike are struggling to enroll and retain students. In just the past year, I've seen two schools around my hometown close their doors — one private, Catholic school, and another public middle school.

Of course, we can blame the recession, a cultural shift, and a shrinking pool of prospective students due to a dramatic decline in birth rates. But these are problems we can't fix.

Something we can fix? Conversion rates.

A conversion rate is the percentage of users who take a desired action on your school's website — such as inquiring or applying. Keeping this number steady — or increasing it — ensures that you're getting the biggest possible piece of the ever-shrinking pie.

2 Quick School Website Updates Proven to Increase Conversions

While conversion rates do, in fact, depend on total website traffic, you don't need to increase website traffic or cast a wider net to increase conversions. Rather, you need to focus on creating a website experience that encourages conversions.

Here are two quick and easy website updates proven to do so.

Shorten your Online Inquiry Forms

In general, short forms get more conversions than long forms — in some cases, by up to 120% more conversions.

Those scary 20-form-field-long inquiry forms from your Student Information System (SIS) are not helping your conversion rates. In most cases, they're hurting you.

One of my favorite case studies comes from Wilbraham & Monson Academy, who launched their new site back in August. When the site first launched, their navigation included a dropdown call-to-action with a quick, easy, low-commitment form, asking for name and email.

Wilbraham and Monson Navigation

"The idea was to capture more of the people who are browsing the site, rather than just those who were extremely interested and willing to complete a more-lengthy inquiry form, which is always available on our Admission page," said Deanna Roux, Director of Communications.

The user would be sent more information about the school and be added to the mailing list, with the goal of eventually providing them with enough information to be "extremely interested" in the school.

With this model, there were 14 inquiries in 11 days – a rate with which Deanna was quite pleased.

Despite the form's success, admissions entered the conversation with a request for the form to ask more detailed information because the information received from the brief dropdown wasn't enough to input into their SIS.

Over the course of the following week, Deanna watched the inquiries drop from 14 to less than 5 with the longer, more detailed form.

While the shorter form required more work from the marketing and admissions team, it yielded more conversions, which in turn, yielded more opportunity for conversations.

Trinity Preparatory School in Florida follows a similar practice, offering both a short inquiry form and long inquiry form. The short inquiry form is intended for prospective families looking to receive a look book or brochure via email, where the long form gets entered into the school's SIS.

Trinity Prep Quick Inquiry Form

Pro Tip:

Using Finalsite's Forms tool, set up an auto-reply email response as a "thank you" that includes your school's look book, or whatever information you typically follow up with. This way, the prospect who filled out the form gets immediate gratification, and you're not manually emailing each and every individual who submitted the form. You can also target this group of individuals in another week or two with a personalized email prompting them to fill out your longer inquiry form.

Add Calls-to-Action to Your Main Navigation

Ever notice when you're online shopping — whether it's on Amazon or a small, local specialty store — that there's always a shopping cart in the top right-hand corner you can access at any point?

It's not a coincidence — it's a strategic decision based on these two points of reason:

  • When browsing the web, the eye naturally looks to the top right-hand corner and bottom right of a web page.
  • At any point during a user's visit on your website, you want to give them the option to convert when they're ready — they don't want to go looking.

Today's user experiences the web in micro-moments, meaning they pick up their smartphone or laptop because they're looking for something they want or need in that moment — whether it's to take an action (like inquire at your school) or look up additional information to help them take action.

Placing an inquiry call-to-action in the top right corner of your navigation appeals to them in this micro-moment — whether they're ready to take action, or will be ready to take action after they learn more.

Here are a few examples from our schools:

Thayer Navigation

Thayer's "Request Information" button is one of three calls-to-action docked in the top right-hand corner, making conversions easy for three different, and very important, audiences.

Ku'u Punahou Navigation

Punahou School's capital campaign microsite has one important call-to-action: Make a Gift — and it stands out in the top right-hand corner in a fun, lime green color, contrasting the site's black-and-white color scheme.

Pinepoint School Inquiry

Pine Point School's yellow "Inquire" button stands out against the green navigation — and since the site features a stick navigation, it follows users as they click and scroll throughout the site.


Pro Tip:

Always be sure your call-to-action links to a form. Often, will link to a page with additional information, rather than giving site visitors exactly what they're looking form — a way to take action. Pine Point School's "Inquire" button links to a beautiful, short inquiry form — implementing both of these best practices.


Other Factors

Of course, numerous other factors go into conversion rates. Responsive design, the story you tell, page load time, the images and video on your homepage, and even your tuition all play a significant roll in getting your website visitor to click and submit.

If you're curious as to how these factors are affecting your school's website, sign up for a free school website audit. You'll get paired up with one of our school website experts and go through your website's performance and functionality to see how you can improve and increase conversions.


Free School Website Audit


ABOUT THE AUTHOR

Mia Major

As Finalsite's Content Marketing Manager, Mia plans and executes a variety of inbound marketing and digital content strategies. As a former TV and news reporter, freelance cinematographer and certified inbound marketer, Mia specializes in helping schools find new ways to share their stories online through web design, social media, copywriting, photography and videography. She is the author of numerous blogs, and Finalsite's popular eBook, The Website Redesign Playbook.

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