• Public School District
What to Expect after Installing the AudioEye Ally Toolbar
Kara Franco and Will Rickenback

Now that you've signed up for the AudioEye Ally Toolbar Managed Service, you may have several questions as to what to expect next. This article will be an overview of the steps that our Finalsite and AudioEye teams will take during the implementation process, including frequently asked questions.

AudioEye Ally Toolbar Example

Setting up Communication 

Shortly after the AudioEye Ally contract is signed and the addendum is approved on your account, you will be contacted by the Finalsite Accessibility team and the following steps will be performed: 

  • Our Accessibility team will add the AudioEye Javascript file to your site build
  • The Accessibility team will start an AudioEye Ally Toolbar Work Order ticket with the main point of contact on the account
  • The Accessibility team will request that you: 
    • Copy anyone that needs to be involved to the ticket, which will become the main method of communication
    • Encourage scheduling a kickoff call to go over the details of the implementation and answer any questions 
  • After the kickoff call, the Accessibility team will provide you with any additional materials, which may include: 
    • Ally Toolbar Communication Template: Used by schools to draft communications to constituents about the change to the site and the school's commitment to accessibility 
    • Implementation Journey Phase I-III: A document that gives more details as to what to expect in each Phase
    • Accessibility Resources: Tools and resources that will help you and your team learn how to make accessible web content 

Going Live!

The AudioEye team will activate the AudioEye script and launch your site into Phase 1. The AudioEye Ally Toolbar will now be present on your site. From this point on, the remediation of your site will be addressed by the AudioEye Accessibility Engineer team.

Implementation Journey

The AudioEye Ally Toolbar implementation is a phased process. Phase 1 occurs immediately when the script is activated. Once the script is activated, the Accelerator will auto-remediate and fix several of your site's accessibility issues and display the Accessibility Icon. Upon activation of the Accessibility Icon, the Help Desk and Accessibility Certification will be present in the Ally Toolbar stating that your site is in Phase 1 of 3. 

After Phase 1 is live, the AudioEye Accessibility Engineers will begin manually remediating issues of accessibility on your site. AudioEye uses their Digital Accessibility Platform (DAP) and manual  Assistive Technology (AT) testing to uncover and fix accessibility issues. About halfway through the implementation process, a majority of the fixes will be applied to your site and the Accessibility Certification will be updated to Phase 2 of 3.

For the second half of implementation, AudioEye finishes their manual AT testing and works to remediate any outstanding issues of accessibility. In addition, the AudioEye Accessibility Engineers will service the remainder of the AudioEye tools in the Ally Toolbar. AudioEye applies the remainder of the fixes to your site and updates the certification to Phase 3, which consists of a solid foundation of accessibility. At this point, the Ally Toolbar will now display all of the Ally Tools, including the Site Menu, Page Elements Menu, Reader, and Player. After Phase 3, there will be ongoing accessibility monitoring and maintenance. If a content creator forgets to add alt text to a new page, the AudioEye team will be there to catch it and address the issue.

Frequently Asked Questions: 

Q: Why isn't the Ally Toolbar icon showing right when the script is added?
A: The AudioEye team needs to set up your domain and prepare your site information before the script is activated. This process may take up to a week from the order form date, depending on the complexity of the site and number of URLs. 

Q: How long does the implementation take?
A: The implementation takes an average of 100 days from Phase 1 to Phase 3. The actual timeline may depend on your site's complexity, the initial accessibility health of the site and the size of the site. 

Q: How often do the AudioEye Accessibility Engineers check the site for accessibility once the site is in Phase 3?
A: The AudioEye team audits your site monthly.

Q: Does the Ally Toolbar service address content that is in PDFs, Videos or third-party content?
A: Currently, the AudioEye Ally Toolbar does not scan or address accessibility issues in content such as these. It is your responsibility to test this content before publishing or to contact the third party service to update their content. For more information about making accessible PDFs and videos, please visit our Knowledge Base. 

Q: Can you please record a video of the toolbar working on my site?
A: AudioEye provides a demo video that explains the tools on the toolbar. We encourage schools to view this video and perform a live demo for constituents or stakeholders.   

Request Your Accessibility Analysis


Kara Franco

As Finalsite's Product Education & Accessibility Specialist, Kara works to create educational content and training for schools and districts. She serves in areas of accessibility, product education and training. Kara is a member of the International Association of Accessibility Professionals (IAAP) and is working towards her Certified Professional in Accessibility Core Competencies (CPACC) credential. She is also an avid gardener, bird watcher and loves jazz and cats! 



Will Rickenback

Will, Finalsite's Delivery Quality Assurance and Accessibility Manager, spends his days guiding a team of quality assurance professionals to ensure that the websites that we create meet Finalsite's quality and accessibility standards. He also guides Finalsite's cross-functional accessibility committee, helping to coordinate accessibility initiatives across Finalsite's diverse teams. Along with chasing around two crazy preschool daughters, Will is working towards his Certified Professional in Accessibility Core Competencies (CPACC) credential.

  • Marketing/Communications
  • Web Accessibility
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