Software Update Blog
Catch up on all the latest releases and enhancements
Recent Updates
Composer
- Bug Fixes
- Feature Updates
- New Features
- UI Changes
We’re continuing to refine Composer and supporting modules with a focus on stability and smoother user workflows. This release enhances data accuracy across Messages and Forms, and resolves a range of usability issues, ensuring smoother and more predictable interactions. Calendar permissions now behave more predictably for delegated editors, board interactions in Posts are more seamless, and linking pages with special characters like “%” works as expected. We’ve also addressed inconsistencies in suppression reporting, fixed a UI glitch with the “+” symbol in phone fields, and restored visibility of the “+ New Page” button for affected users. Together, these updates make the overall CMS experience more consistent, secure, and reliable.
Bug Fixes
- Resources: While Re stored resources have historically remained hidden, after this release, a restored resource can be found in its original folder
- Messages: Resolved an issue where suppressed email addresses were not appearing in the suppression list. All suppressed addresses now display correctly.
- Mobile: Fixed a bug that caused group counts in chat rooms to show as zero even when members were present. Counts now display accurately.
- Composer: You can now link to internal pages that include the “%” symbol in their names. The page link field no longer appears blank.
- Forms: Marking a submission as reviewed no longer alters RSVP export data. Exports now correctly include the text of the option, associated amount, and price.
- Posts: Fixed an issue where selecting a board scrolled users back to the top of the list. Composer now retains your scroll position for a smoother workflow.
- Calendar: Groups with “Access” level and Edit permissions on specific calendars can now refresh iCal feeds successfully. Previously, they encountered “Unable to refresh” errors.
- Composer: Addressed an issue where the “+ New Page” button was not visible for certain users on specific subpages. It now displays consistently based on permissions..
- Composer: Fixed a display issue where the “+” symbol for international phone codes appeared as HTML code. It now displays correctly
- Calendar
- Composer
- Forms
- Messages
- Posts
- Resources
Previous Updates
- Bug Fixes
- Feature Updates
- New Features
- UI Changes
After a brief Back-to-School pause, we’re back in action with a release focused on stability, reliability, and performance—just in time for the busy school season.This update brings critical fixes for restored resources that stayed hidden, mis-routed “Request to Send” messages, and athletics ICS feed export failures. We’ve also updated vulnerable packages and strengthened core areas like Messages, Resources, and Calendars, and delivered critical behind-the-scenes improvements to keep your sites running smooth and secure.
- Calendar
- Composer
- Forms
- Messages
- Posts
- Resources
- Bug Fixes
This month’s release is all about removing roadblocks and fine-tuning the details that make a big difference in your day-to-day workflow. From fixing form editors that weren’t behaving, to extending the number of Facebook pages you can sync with Composer, to making sure your posts, resources, and calendars display exactly as intended — we’ve tackled issues that directly impact speed, accuracy, and ease of use. Whether you’re updating content, managing resources, or keeping your site’s integrations in check, you’ll notice a smoother, more reliable experience across the board.
- Calendar
- Composer
- Forms
- Posts
- Bug Fixes
This release brings a thoughtful mix of targeted fixes and meaningful enhancements that make the platform more intuitive, resilient, and user-friendly. We’ve made key updates in Composer, Calendars, Messages, Posts — all aimed at resolving client pain points and fine-tuning the backend for smoother operations.From removing ghost indicators on cloned pages to stopping calendar sync for flagged feeds, each fix is a step forward in reliability. We've improved login prompts for protected content, streamlined tag filtering in Posts, and introduced better messaging when incorrect calendar links are detected. Our work on mobile also continues, addressing intermittent “something went wrong” errors on app launch for some Android and iOS users.
- Calendar
- Composer
- Messages
- Posts
- Bug Fixes
We’ve rolled out a wide set of improvements and fixes across Composer to enhance performance, accessibility, and reliability in Calendars, Messages, Forms, and more.
This release includes smarter error handling, UI refinements, and better support for inclusive design standards—making everyday workflows smoother for school web admins.In Calendars, we addressed several issues that impacted usability and migration. When clients migrated calendars from Calendar Manager, we now detect and handle incorrect iCal links more gracefully, preventing unexpected errors during settings updates. A recurring issue where the calendar sometimes defaulted to the wrong month—despite cache clears and browser resets—has been identified as a caching problem and is being mitigated. We’ve also refined color settings for all-day events to meet accessibility contrast standards and fixed an issue where Grid View displayed event titles incorrectly when truncation was enabled. Additionally, we’re investigating performance concerns related to calendar load speed for large data sets to deliver a better experience for all district users.For Messages, we fixed a bug where cloned messages failed to retain mailto: links, replacing them with placeholder text. This now preserves the original intent of email-based calls to action. We’ve also resolved a frustrating translation error that intermittently prevented users from selecting a language, ensuring a smoother multilingual experience going forward.In Forms, we've made backend improvements to reduce the rate of failed submissions caused by CAPTCHA validation errors—particularly those that falsely indicated success in the UI. For Stripe-based forms using currencies like JPY, we've clarified error messaging when the submitted amount falls below the payment processor's threshold. Additionally, we've fixed a long-standing issue where placing forms inside Accordion panels prevented them from displaying properly; now, they fully load and function as expected in more flexible layout combinations.We’ve made thoughtful accessibility improvements as well—particularly in Posts, where popup titles previously used <div> elements. Clients can now request use of proper heading tags like <h2> or <h3> to support screen readers and audit tools. Search results are now more consistent between logged-in and public views, and an issue with tag filtering on shared post tool elements has been corrected. In Redirects Manager, we’ve resolved a URL encoding issue where %20 was mistakenly being double-encoded during bulk uploads, causing broken redirects.Finally, we’ve implemented a performance enhancement in panel group elements like accordions and tabs—they now load their content asynchronously, improving initial page load speed and responsiveness, especially on content-heavy sites.These updates continue our ongoing effort to make Composer faster, more reliable, and more inclusive. Thanks for being part of the journey.
- Calendar
- Composer
- Forms
- Messages
- Posts
- Bug Fixes
We’ve rolled out a series of improvements and bug fixes to enhance your experience across Resources and Messages. This also includes minor tweaks for you to have a better experience. We’ve addressed an issue in Resources where items appeared in the “Used” filter but didn’t show any references in the “Where Used” menu—this now accurately reflects actual usage. In the Constituent Directory, job titles now appear correctly in the pop-up even if they’re hidden in the directory list, and the Departments picker has been refined to only show departments with visible members. Accordion panels now respect the title toggle setting—if turned off, the panel title no longer appears. Address lists have also been corrected to display the right name for each address entry.In Messages, we fixed a bug where simply clicking on a message (without editing it) would incorrectly push it to the top of the All Messages view when sorted by Last Updated—only real edits will affect sorting now. The Unsubscribe page has been cleaned up as well—list names will no longer appear duplicated. These fixes continue our effort to improve clarity, reduce confusion, and ensure consistency across Composer.
- Calendar
- Composer
- Messages
- Bug Fixes
In this release, we've addressed several issues that were affecting email reliability, recipient search, and calendar accuracy—part of our ongoing effort to improve communication and usability across the platform.We’ve resolved two major email delivery issues that were causing messages to bounce for Microsoft and Google recipients. These were due to domain authentication misalignments that led to increased email suppressions. Our adjustments now ensure emails meet provider requirements and are delivered as expected. Message senders using “Request To Send” were encountering a generic error that blocked their submission. This is now fixed, and the request flow works smoothly again. We also corrected a delay in displaying subscriber counts within delivery channels. Finding recipients is easier too. A bug in full-name search (e.g., “John Smith”) was returning no results, especially in cases with common names. Finally, we’ve corrected how multi-day athletic events appear in Calendar Manager. Previously, events were only showing on their start date. They now span the correct date range, bringing the display in line with expectations for multi-day scheduling.
- Calendar
- Composer
- Messages
Enrollment
No post to display.
Previous Updates
- Feature Updates
This week we have just one update to share with you….but it’s a great one!
- Finalsite Enrollment
We’ve got some more great updates for you this week! We've tackled a common request with automated reminder management for Supersites, expanded payment options, and updated to a seamless full-page Direct Enrollment experience. And that’s not all! Read on to learn more about our latest work.
- Bug Fixes
- Feature Updates
Exciting new features are now live in EMS! We've packed this update with enhancements like streamlined billing, expanded permissions options, and powerful admissions tools – you won't want to miss this!
- Finalsite Enrollment
This month's updates include improvements to billing, payments, and some important bug fixes. Check out what's new!
- Bug Fixes
- Feature Updates
We've rolled out three fantastic enhancements that will make managing your finances smoother and more efficient than ever. Plus, we've made some helpful tweaks to contact records and squashed a few bugs to ensure everything runs like a dream. Dive in to see how these updates can make your life easier!
- Finalsite Enrollment
- Bug Fixes
- Feature Updates
Surprise! You now have more options for customizing Admissions/Enrollment terminology in the Parent Portal! Read more about this and our other exciting updates in this post.
- Finalsite Enrollment
Messages XR Enterprise
No post to display.
Previous Updates
- Bug Fixes
- Feature Updates
- UI Changes
This update adds clarity, consistency, and confidence to the message-sending experience—along with visual previews, voice improvements and accurate recipient insights.
- FCC
- MXR-E
- Recipients
- SMS
- Voice
- Bug Fixes
- Feature Updates
- UI Changes
This update brings clearer guidance when selecting recipients, a speedier template workflow, and automatic translations at send time—plus a healthy batch of fixes for a smoother day‑to‑day.
- MXR-E
- Recipients
- auto-translate
- Bug Fixes
- Feature Updates
- New Features
- UI Changes
We’ve focused on clarity and speed—refreshing layouts, expanding editor choices, and smoothing key workflows— while fixing the most visible issues reported by clients in version 1.8.0.
- MXR-E
- Reports
- preview
- scroll
- Bug Fixes
- Feature Updates
- New Features
This release focuses on smarter recipient tools, streamlined workflows, and another big batch of stability fixes. Version 1.6.0 keeps your teams moving quickly—even during back‑to‑school season.
- Geolocation
- MXR-E
- Recipients
- Reports
- Saved Messages
- Bug Fixes
- Feature Updates
- New Features
Our mid‑summer 1.5.0 release delivers draft safety nets, translation visibility, and a wave of reliability fixes.
- Geolocation
- MXR-E
- Recipients
- Reports
- Saved Messages
- Bug Fixes
- Feature Updates
- New Features
Our latest release focuses on new group creation experience, cleaner UI, and important stability fixes. Version 1.4.0 continues our mission to keep school communications swift, reliable, and effortless.
- Geolocation
- MXR-E
- Recipients
- Reports
- Saved Messages
Mobile App & Chat
- Chat
- Direct Message
- Mobile App
- Web Chat
Our latest mobile update levels‑up visuals, navigation, and background performance while closing a host of high‑priority issues. Version 200.33.0 keeps families and staff connected with fewer taps and better-quality media.
- Not seeing these updates on your device? Update your app to the latest version and remember to tell your school community to do the same so they can enjoy new features and fixes.
- Are you on an iOS device and still not seeing the changes? Log in to your Apple account and approve the changes.
What's New
- Ask AI on mobile: if you have purchased our Ask AI, your users can leverage its power in the app, in addition to your website
- Chat: Read receipts for chat messages now indicate how many recipients have viewed your message
- Sharper thumbnails: Update thumbnail ratio on home page and posts page to 3:2
- Custom chat notifications schedule: Ability to setup your own schedule for receiving chat notifications
Enhancements & Tweaks
- Updated set of icons - more modern and a bigger variety of icons to choose from
- New infinite scrolling across the app
- Directory can now display up to 5 different phone numbers
- Folders in Galleries have now the ability to show thumbnails also
- More stable push notification system
- Added a fixed height for logos on the login screens to remove the scroll behaviour
Bug fixes
- Web Chat - Can't find some of the users when creating a direct message
- User is not able to open a chatroom after relogin
- Chinese (traditional) defaults to Chinese (simplified)
- Initiate conversation with a student when this option is disabled
- Web Chat - No visual indication when a new notification is received
- Relationship photos in Directory are distorted
- Galleries do not display items in subfolders
- Conversation is not marked as unread after getting a new chat message
- Unable to scroll posts details after adding images in content
- Full constituent address not showing in the Directory
- Events are overlapped if Calendar name is longer than 1 line
Thank you for your continued feedback. If you notice anything unexpected, please reach out via the Client Portal so we can investigate quickly.
- Chat
- New Mobile App
- Chat
- Direct Message
- Mobile App
- Web Chat
Our latest mobile update packs a punch with smarter chat features, richer post content, and critical usability fixes. Version 200.32.0 continues our commitment to seamless communication—wherever your community connects.
- Not seeing these updates on your device? Update your app to the latest version and remember to tell your school community to do the same so they can enjoy new features and fixes.
- Are you on an iOS device and still not seeing the changes? Log in to your Apple account and approve the changes.
What's New
- Download Chat Attachments: Tap and save files shared in any chat channel—online or off.
- Search by Channel & Participants for Teachers and Admins: Quickly locate the right conversation by typing a name or channel keyword.
- Posts – Resource Attachments: Share PDFs, docs, and more in Posts; resources are now fully supported on mobile.
Enhancements & Tweaks
- Landscape orientation is now supported across key screens, improving accessibility when devices are rotated.
- Back‑button navigation has been hardened—returning to previous views is now consistent throughout the app on Android.
- Pinned messages in chat threads stay aligned and visible after page refreshes.
Bug fixes
- Home screen UI glitch that pushed cards off‑screen is fixed.
- “TBD” Athletic events no longer appear as “opponent vs. opponent.”
- Mute‑chat modal no longer flashes during channel load.
- Add‑member screen renders properly on all device sizes.
- Filters on the News page now reset and apply reliably.
- Rich‑text formatting works again in web chat.
- Mailing‑list subscription toggles display accurate statuses.
- Image‑gallery folders can now contain more than 50 images and load thumbnails correctly.
- Athletics schedule shows correct dates and day labels.
Thank you for your feedback and partnership. Enjoy the latest and greatest in our mobile app!
- Chat
- New Mobile App
- Chat
- Direct Message
- Mobile App
- Web Chat
Welcome to Finalsite's latest mobile app update! Version 200.31.0 brings powerful new features, enhancements, and fixes to improve your school communication experience. Whether you're engaging with school news, events, chat, or student information, this update delivers a smoother and more reliable experience for everyone.
- Not seeing these updates on your device? Update your app to the latest version and remember to tell your school community to do the same so they can enjoy new features and fixes.
- Are you on an iOS device and still not seeing the changes? Log in to your Apple account and approve the changes.
What’s New
- New and improved ability to view and analyze metrics such as total messages sent, reported and reviewed messages, user counts, chat room activity, and user bans/unbans.
New Features:
- Ability for Students to Chat: Our chat solution now includes students! Now parents, teachers, coaches, admins, and students can participate in two-way messaging, group chats, and chat rooms.
- Display Parent-Student Relationships in Chat: School, District and Chat Admins can now see parent-student relationships when searching for users in chat.
- Direct Message Role Permissions: Enhanced role-based permissions for direct messaging, allowing better control over who can initiate and receive DMs.
- Limit User Visibility by Location: Restrict user access within chat to their assigned location, improving privacy and organization in multi-school environments.
- End-to-End Translation Engine: A dynamically improved translation system now enables more accurate and real-time content translation across chat and the mobile app, including additional languages added.
- Posts Push Notifications: Users will now be able to subscribe and receive push notifications for new Posts, keeping them updated on important school announcements.
Chat Improvements:
- Web Chat Enhancements: Improved performance and reliability for web-based chat, ensuring a smoother experience when accessing chat rooms and direct messages in a browser.
- Optimized Chat Room Display: Teachers and admins who are part of many chat rooms will now see only 20 chat rooms at a time, with a 'Show More' button for easier navigation.
- Fixed Language Selection Issue: Resolved an issue where users were stuck on the language selection screen when accessing Web Chat.
- Fixed User List Display Issue: Users now correctly appear in chat participant lists after joining a room.
- Fixed Changing Language Inconsistencies: Language selected in the Mobile App will also be reflected in the Chat messages.
Mobile App Improvements:
- Refactored Timezone Rendering for Events: Improved accuracy of timezone conversions for Athletics and Calendar events to ensure event times are displayed correctly across different regions.
- Enhanced Athletics Event Details: Added event statuses and custom location support in Athletics event details.
- Expanded Support for External Media: Users can now include external links and YouTube videos inside the Gallery section for a richer content experience.
- General UI Enhancements: Improved overall app stability and design consistency.
- Athletics Section Fixes: Addressed scrolling issues on event pages and ensured accurate display of sports titles.
- Calendar Enhancements: Fixed issues with event filtering, multi-day event counters, and missing content in certain views.
- Directory Fixes: Resolved UI glitches such as incorrect spacing and blank screens when searching for users.
- Push Notification Reliability: Notifications now correctly direct users to the intended chat room or content.
- Unread Message Count Fixes: Resolved inconsistencies in unread message counts across different sections of the app.
We are committed to continuously improving your experience with Finalsite’s Mobile App. Stay tuned for future updates and new features!
- Chat
- New Mobile App
- Chat
- Direct Message
- Mobile App
- Web Chat
Happy New Year! Welcome to Finalsite’s release blog for our New Mobile App, giving you a well-designed experience for engaging your community with school news, events, student information, parent-teacher chat, and more! In this blog, you’ll find details of the enhancements and fixes implemented during the release of the newest version, 200.3.0.
We are excited to announce the release of Web Chat, allowing anyone to communicate and collaborate via URL in a browser without having to download an app or own a smartphone.
- Not seeing these updates on your device? Update your app to the latest version and remember to tell your school community to do the same so they can enjoy new features and fixes.
- Are you on an iOS device and still not seeing the changes? Log in to your Apple account and approve the changes.
What's New
- Web Chat: Finalsite Chat is now available as a URL that you can share with your community. Now, anyone with a login can join in on chat room conversations and participate in direct messages using a web browser, in addition to a mobile device. See how it works:
- School Leaders Article: “Web Chat Option: Help your community chat in a browser with a URL"
- Parent Article: “Web Chat: Chat in a browser with a URL”
- Teacher Article: “Web Chat: Chat in a browser with a URL”
Chat Fixes
- General Fixes: We've fixed the “Add members” window, chat participant counter inaccuracies, pinned message issues, and problems with users being kicked out of rooms with more than 100 users.
- Push Notifications: Issues with being redirected to the previous room and search requests saved in the search field when creating a new DM chat have been fixed.
- Unread Messages & Notifications: Errors with unread message counts and unnecessary notifications will no longer occur.
Mobile App Improvements
- General Functionality: Issues with the "Try Again" button and Language screen when Internet connectivity is inconsistent have been resolved.
- Athletics: UI improvements for event locations, fixed scrolling issues in the filter screen, and corrected display of sport titles.
- Calendar: We've addressed content failing to display as it should, local storage updates on filtering, day counters for multi-day events, and placeholders for no events.
- Directory: White screen and UI issues are resolved, including problems with long titles and the 'no people found' screen.
- Filters: UI issues and extra spacing between schools have been updated.
- Home Screen: There are fixes coming out for overlapping upcoming events cards and scroll issues.
- News: Issues are resolved with the infinite loading spinner at the end of the News posts list.
Resources for your Community
- Mobile App Course (including Chat) in the Training Portal! (login before clicking link)
- Get started with the New Mobile App
- Chat for Parents & Guardians articles
- Chat for Teachers articles
- Chat for School Leaders articles
- Chat
- New Mobile App
- Accessibility
- Chat
- Direct Message
- Mobile App
Welcome to Finalsite’s release blog for our New Mobile App, giving you a well-designed experience for engaging your community with school news, events, student information, parent-teacher chat, and more! In this blog, you’ll find details of the enhancements and fixes implemented during the release of the newest version, 200.2.0.
In the Chat feature, your cursor will now behave itself. Enjoy enhanced video playback in chat, as well as a more seamless message input and browsing experience with increased visibility so that you can keep your community looped in as much as possible.
Now on to Mobile App specific updates, look forward to new styling options of bullets and numbers in Posts, ability to insert images into Post body, and the option of allowing visitors to click on the post title to redirect them to an external page. You’ll enjoy seeing Athletics event status displays providing the most current updates to your sports fans. Also, constituent addresses can appear in the Directory with a new, handy redirect to Google Maps. No more partially-displaying threads, cropped long names, or keyboard issues to hinder your communication! Check out the details in the full update.
- Not seeing these updates on your device? Update your app to the latest version and remember to tell your school community to do the same so they can enjoy new features and fixes.
- Are you on an iOS device and still not seeing the changes? Log in to your Apple account and approve the changes issued at the end of October.
What's New
- Chat: Enhanced support for video playing in the chat.
- Chat: Advancements made in the UX of message input screen.
- Chat: Enhanced ability to see all chat rooms and up to 30 most recent direct messages. Don’t miss a thing!
- Mobile App: When using the new mobile app on a tablet, enjoy a new optimized user experience.
- Mobile App > Posts: Visual appeal is everything! Enjoy the added styling options of bullets and numbers to keep content organized for your readers.
- Mobile App > Posts: Now you can include images in your post body for a newsletter-feel, as well as see the External Redirect URL feature that you already love now available in the New Mobile App!
- Mobile App > Athletics: Keep communication open by displaying changes in Athletic event status alongside events in the Athletics screen.
- Mobile App > Directory: In the Directory screen, you can view a Constituent’s address and even click to be conveniently redirected to Google Maps.
Bug Fixes
- Chat: Cursor will now automatically move to the end of the text string when editing/removing characters.
- Chat: Fixes for users who couldn’t create direct messages to now be allowed based on role.
- Chat: No more issues with partially displaying threads making it difficult to type a reply.
- Chat: Bug fixes implemented for scrolling errors, long names being cropped, keyboard not opening in certain cases, and users not being directed to the thread after opening push notification.
- Chat: User profile screen separated so no longer overlapping into reply in thread.
- Mobile App > Account: Wrong version displaying. Once this new release is rolled out, you will see your current installed version displayed above “Powered by Finalsite.”
- Mobile App > Athletics/Calendars: Date/time and timezone issues are fixed in athletics and calendars.
- Mobile App > Gallery: Gallery video playback issues resolved.
- Mobile App: Subscription page now shows an accurate count on schools page(s).
*NEW* Resources for your Community
- *New* Mobile App Course (including Chat) in the Training Portal! (login before clicking link)
- Get started with the New Mobile App
- Chat for Parents & Guardians articles
- Chat for Teachers articles
- Chat for School Leaders articles
- Chat
- New Mobile App
Community Engagement
No post to display.
Previous Updates
We're rolling out improvements to our SMS opt-in workflow as part of the 10DLC migration, making it easier for child institutions and recipients to manage their communication preferences. For users linked to multiple institutions, the system now sends individual messages with unique key codes for each program, allowing recipients to opt in to all at once by replying START ALL or to specific ones using START [KeyCode]. Those associated with a single institution can continue opting in by replying START, with a confirmation message sent upon success. The opt-out process remains unchanged—replying STOP ALL will still unsubscribe users from all institutions. For support, contact connectsupport@finalsite.com.
- Connect
We are pleased to announce the release of Connect Application Version 5.22.48. This pivotal update modernizes our SMS messaging capabilities by transitioning to dedicated 10-digit long codes (10DLC). This strategic move ensures regulatory compliance, improves message deliverability, enhances client trust, and reduces operational costs. Over the upcoming weeks you will be receiving further information on how you can transition to 10DLC.
- Connect
We wish to announce our next Community Engagement 10.56 release for Mass Notifications and Teacher Communication. This release will continue to expand on the back-end improvements we have made, while also addressing an issue with the mobile app. Our releases are staggered amongst our servers, and they are scheduled from April 24th to May 5th 2025. The maintenance window will be from 1:00 AM to 4:00 AM ET on these dates. During this window, you may experience intermittent connectivity issues.
- Mass Notifications
We wish to announce our next Community Engagement 10.54 release for Mass Notifications. This release will continue to expand on the back-end and security improvements we have made, while also addressing two open issues. Our releases are staggered amongst our servers, and they are scheduled from February 12th to February 20th. The maintenance window will be from 1:00 AM to 4:00 AM ET on these dates. During this window, you may experience intermittent connectivity issues.
- Mass Notifications
In this latest release, our focus has been on addressing bug fixes to enhance the overall performance and reliability of both MCA District and Comm HQ. The changes include various optimizations and adjustments that aim to improve user experience.
- MCA
We wish to announce our next Connect release (5.22.46). This release will continue to expand on the back-end improvements we have made, as well as upgrade our shape creation tool for our geo-mapping function. We do ask that, if possible, you please refrain from drawing new shapes between Thursday, December 12th and Monday, December 16th. Any shapes created during this time will not be converted or upgraded during the release, and will not be available to you after the release is completed. After the update is completed you will need to recreate/redraw the shape. We apologize for this inconvenience. If you find yourself in need of creating many shapes between the dates of December 12-16, please contact support for additional options.
- Connect
Ask AI
No post to display.
Previous Updates
- Feature Updates
- New Features
- UI Changes
We’ve introduced updates to improve the user experience when managing Ask AI. This release focuses on better organization within the Admin UI, improved accessibility, and refinements that make customizing and reviewing chatbot settings more intuitive.
- Bug Fixes
- Feature Updates
- New Features
- Site Performance
- UI Changes
We’ve made a few key improvements to help you manage Ask AI more efficiently. From editing knowledge sources to customizing greetings and speeding up chat log filters, these updates make everyday tasks faster and more flexible.
- Bug Fixes
- Feature Updates
- New Features
- Site Performance
- UI Changes
This release focuses on strengthening the Admin UI (User Interface) experience, expanding customization options, and improving chatbot reliability. Highlights include a new admin profile page, enhanced feedback review tools, manual sync on content in the Knowledge tab, and mobile widget positioning controls. Additional improvements enhance conversation ratings, fallback replies, and activation icon behavior. Key fixes address profile dropdown alignment, user profile styling, and activation icon bugs for a smoother, more consistent experience.
- Bug Fixes
- Feature Updates
- New Features
- Site Performance
- UI Changes
This release focuses on chat widget customization, admin panel stability, and stronger role-based controls—along with key fixes to improve user management and data validation.
- Bug Fixes
- Feature Updates
- New Features
- UI Changes
We’re excited to launch a powerful new product that brings smart, accessible support directly to your community. The Ask AI conversational assistant allows districts and schools to embed a customizable chatbot on their websites—unlocking intuitive, multilingual help with flexible branding and advanced user management. This release also introduces smoother knowledge base handling, sharper reasoning, and key reliability improvements based on early feedback. From refining fallback replies to managing multiple chatbots, we’ve focused on enhancing accuracy, expanding multilingual support, and resolving early issues to deliver scalable, personalized AI that just works.