Frequently Asked Questions

Welcome!! If you are new to a district, school, higher ed institution, or other organization that already has a Finalsite website, you are in the right place! We are excited to work with you and hope that our New Site Admin tips help get you started. You can also reach out to your Client Success Manager and he or she will be happy to help.

NOTE: If your school has just signed with Finalsite for the first time, you'll be working with our Deployment team initially. Just reach out and we'll be sure to connect you with the right person.

In addition to all of the Resources and Product information in this portal, here are some of the basics we find to be important for new site admins to be aware of!

Webinars Knowledge Base Finalsite Blog Local Events

Ask a senior administrator (such as Principal, CFO, Head of School, etc.) to email your Client Success Manager to authorize your access. Then, your CSM or our Support team will create your admin account on your website and send you the default welcome email.

We’ll also make sure you have access to submit Support tickets and receive alerts from our status page for up-to-the-minute updates on any changes to your site's uptime.

We recommend setting up a quick introductory call to meet your Client Success Manager!

ADDITIONAL RESOURCES

For websites running Composer, Page Manager or Fluency, visit the Finalsite Support Portal.

Once you are logged into the admin side of your website, any links to the Support portal will automatically log you in and provide access to past requests. The Support menu may be found in the top navigation of the Site Administration side of Composer or Page Manager, or the left-hand Composer menu under the chat bubble icon.

If for any reason you cannot log into the support portal you can e-mail support. Please be sure to include as much information as possible so that we can provide assistance. Also, please be in touch with your site's webmaster who may reach out to have your Support portal access enabled.

For websites running InfoServe, you should continue to submit tickets to Magic Hour Support via email or the MHC Online Help Portal. 

It can vary due to local market pressures, rebranding, admission goals etc. but on average our clients look at redesign every three to five years.

Find other redesign best practices in our blog:

What can I expect? How much should it cost? How do I convince my team? More

While you are building a new website, or performing a redesign, you will be assigned to a Deployment Team, which consists of a Project Manager, Designer, and Developer. Your Project Manager will be your primary point of contact for all questions regarding the design and construction of your website. 

Once your site has completed warranty and/or launched, you will then work with the Support Team to request assistance or report any trouble you are having with the site. Alongside Support, your Client Success Manager is always available to you. Your CSM is your guide and expert on all things relating to Finalsite and your website. 

If your site is currently in deployment, please visit the Deployment Portal for additional information and assistance. 

Of course! If you're looking for ideas, be sure to check out our examples library, sign up for our design-specific webinars or download helpful Web Design resources like the Website Redesign Playbook.

Whether you have a small project for our work order team or are ready for a full website redesign, reach out to your Client Success Manager to talk about the pricing and next steps!

Absolutely! The Finalsite team hosts events all over the globe to share best practices, provide helpful training, and hear from experts from schools of all kinds.

Digital Marketing Workshops are free events hosted by your Finalsite Client Success Manager, focusing on current web trends and allowing for local networking.

Social Media Workshops are one-day events focused on answering your biggest questions around Facebook, Instagram, Twitter, Snapchat and more. We'll help you come up with a social media plan and strategy that works for your school.

Regional Training Events happen throughout the year, and are hosted by local schools. In just one day we'll cover the most important modules and Composer best practices to simplify your website admin tasks.

And Finalsite University moves every year!

If you'd like to host an event with us, let your Client Success Manager know. It's great to have a local expert and we know you're excited to show off your campus!

Finalsite University is our annual user conference, held right at the end of the school year in locations such as rural Connecticut, downtown Baltimore, a DC-area resort and even London!

Our selective, hand-picked lineup of speakers include Finalsite experts, forward-thinking schools, and other industry thought leaders —bringing you the perfect mix of sessions that cover everything from social media marketing and data flow to blogging best practices and flipped classrooms.

Next year's #FinalsiteU is being planned as we speak! 

#FinalsiteU London 2018 #FinalsiteU 2019—build your case!

YES! We love hearing about the amazing things our schools do every day. The Finalsite team loves featuring schools in our blog, webinars podcasts, and all over our website. Tell us what you're up to!

Yes! Whether you want to re-brand but don’t know where to start, are considering a website redesign but don’t have the time/skills to implement alone, need personalized help to develop your strategic marketing plan, or you're a small school with no real marketing staff in place and need help with planning and strategy, Finalsite Advantage's experienced consultants can help.

Meet Tracy, the school marketing expert behind Finalsite Advantage, and let your Client Success Manager know if you'd like a one-on-one conversation!